Shipping and Handling
You will be happy to know that we now ship Worldwide!
We have a strong passion for our craft. Each piece is made with love and therefore, takes time. While we strive to ship in-stock orders within 48 hours, some products might not be available immediately as they may be out of stock or custom orders. Delivery timeframes for out of stock and custom orders can take between 2 to 6 weeks as indicated in the product description. We ask for your patience while we complete your order and promise to keep you informed as to its expected delivery timeframe.
For shipments within Canada, our preferred shipping carrier is Canada Post. Depending on your location and the shipping method you have chosen, shipping can take between 2 to 8 business days. For shipments to Rest of World, delivery may take between 2 to 5 weeks depending on your location.
Marquee Rental is available for Toronto and surrounding areas only. Marquees can be picked up from our home studio in Thornhill at no extra charge. Alternatively, set-up and delivery can be arranged. Please see Marquee Rentals for details.
Customs and Duties
For shipments outside of Canada, your item may or may not be charged duties and taxes during import into your country. You will be notified by the shipping carrier of all charges and you are responsible for paying such outstanding balances before item is released to you. Note that we have no control over these charges.
We aim to give you precise information regarding shipping fees and delivery schedules at time of order. Shipping fees are calculated automatically according to the delivery destination, weight and total volume of the ordered item(s) in the fairest way possible.
Tracking information will be sent to your email on file once item has shipped.
If you have any further questions that we weren't able to answer here, feel free to reach out to us at email@example.com or (416) 358 6033