Shipping & Handling

PRODUCTION

We have a strong passion for our craft.  Each piece is made with love and therefore, takes time.  While we strive to ship in-stock orders within 48 hours, some products might not be available immediately as they may be out of stock or custom orders.  Delivery timeframes for out of stock and custom orders can take between 2 to 6 weeks as indicated in the product description.  We ask for your patience while we complete your order and promise to keep you informed as to its expected delivery timeframe.

SHIPPING & HANDLING CHARGES

Canada Post is our preferred shipping carrier.  Depending on your location and the shipping method you have chosen, shipping can take between 2 to 8 business days.  For US customers, it may take up to 15 days.

Tracking information will be sent to your email on file once item has shipped.  Note that Pulp Function is not responsible for lost or stolen packages during shipment.

Due to our limited capacity at the moment, we serve customers within Canada and USA only.

For USA customers, please note that your item may or may not be charged duties and taxes during export.  You will be notified by the shipping carrier of all charges and you are responsible for paying such outstanding balances before item is released to you.  Note that we have no control over these charges.

If you have any further questions that we weren't able to answer here, feel free to reach out to us at customerservice@pulpfunction.ca or 1-416-358-6033.